Standard shipping times (for orders not containing frozen meat products):
The map below shows shipping times (in business days) from our warehouse in PA. These are the transit times when you choose to ship via the standard Ground shipping option during checkout. We offer Express shipping options also if you need your package delivered sooner.
We ship the vast majority of orders the following business day after you make your purchase online. However sometimes our warehouse can get quite busy so please allow 1-3 business days to process and ship your order. If you need your order by a specific date please tell us in the ''comments'' section during checkout and we will do our best to meet your needs.
As soon as your order ships, we will email you a notification containing tracking information so you can locate your package during transit.
Shipping information for order’s containing perishable meat products:
**Please note: Order's containing frozen meat products must arrive at your location within 2 days of shipment from our warehouse here in PA. Please review the map below. If you live within the 2 day shipping radius listed below, you can select standard “Standard Ground Delivery'' when choosing your shipping option during checkout. If you live outside the 2 day radius shown on the map, you must select either ''2 Day'' service or ''Next Day'' service. Failure to choose a shipping option which delivers within 2 days will result in your order being canceled**
**All frozen meat products must be shipped in a protective Styrofoam cooler with ice packs. This is to ensure your products arrive cold and in perfect condition. Please be sure to add the insulated container in our meat section to your cart. Failure to add this to your order will result in your order being canceled**
We ship frozen products Monday-Wednesday. This is to ensure your order does not sit in a FedEx facility over the weekend and spoil. We may ship frozen products on a Thursday if you live within the 1 day shipping radius of our warehouse or you choose ‘’Next Day’’ delivery. Please allow 24 hours for us to process your order and ship. For example; orders placed on Tuesday afternoon will ship on Wednesday for delivery on Friday when using the “2 Day” shipping option.
Express Shipping costs can be expensive for frozen meat products, please consider the quantity of product you order. Often shipping 10lbs of frozen items is only going to cost a little more than shipping 1lb of product. So the more you order, the more you save on shipping. Our products can be stored in your freezer for up to 6 months.
Shipping Cost:
Orders within the Continental US will ship via USPS or FedEx from our facility in Pennsylvania.
Shipping cost is calculated during checkout and is based on the total weight of your order and your shipping location.
Shipping Restrictions:
At this time we are unable to offer delivery to APO/FPO addresses. Shipments to Alaska and Hawaii may incur additional fees. We will contact you should there be any additional cost.
Shipping is currently only available to U.S customers.
Returns & Exchanges:
We will be happy to arrange for a return of a product that you are not satisfied with, if that product is still in its original packaging. We cannot accept returns of opened or partially consumed items. Please email us for a return shipping number prior to returning any items. Due to the perishable nature of many of our products we can accept returns or exchanges only if you contact us within 10 days of receipt of your order. Crisps cannot be returned to us due to the short shelf life these products have. It is the customer’s responsibility to pay shipping costs and to ensure items are returned in a safe manner.
More Questions ?
If you have any other questions or concerns, please email us at contact@britishfooddepot.com or send us a message via the ''contact us'' page on our website. Our Customer Service representatives will be happy to assist you.
