If for any reason you are not happy with the products you ordered and received please contact The British Food Depot for instructions on returning your order for a refund. You may return damaged, defective or unwanted merchandise within 7 days of the order delivery date for a full refund. We cannot accept returns of opened / partially consumed merchandise. We will also be glad to exchange damaged or unwanted merchandise for any product on our site of equal or lesser value. Should you request a refund for your returned items, funds will only be credited back to the credit card, debit card or Paypal account used to place your order. Refunds will be processed within 3 business days of the product being returned to The British Food Depot.